SMS Privacy Policy — The Smith Firm & Agency

The Smith Firm & Agency is committed to protecting the privacy, security, and confidentiality of all personal information shared with us through SMS (text messaging). This SMS Privacy Policy explains what information we collect, how we use it, how we protect it, and the strict limits we place on sharing or disclosing any data received through text communication.

1. Information We Collect Through SMS

When you communicate with The Smith Firm & Agency via SMS, we may collect the following types of information:

Contact Information: Your mobile phone number and any name or identifying information you voluntarily provide.

Message Content: Any information you send to us by text, including questions, policy details, appointment confirmations, document updates, or service requests.

Service-Related Data: Information related to your insurance needs, such as quote requests, application status updates, billing reminders, or coverage inquiries.

Opt-In/Opt-Out Status: Records of your consent to receive SMS messages, including the date and method of opt-in, and any opt-out requests (e.g., replying STOP).

We do not collect sensitive personal information through SMS unless you voluntarily provide it. We do not request Social Security numbers, banking information, or payment card details via text.

2. How We Use SMS Information

Information collected through SMS is used solely for business purposes related to your relationship with The Smith Firm & Agency, including:

Responding to your inquiries or service requests

Providing updates on quotes, applications, underwriting, or policy changes

Sending appointment reminders or scheduling confirmations

Delivering billing notices, renewal reminders, or required documentation alerts

Communicating with licensed agents regarding onboarding, training, or compliance

Providing educational or value-based content to subscribers who opt in

We use SMS only for consent-based, service-oriented communication. You may opt out at any time by replying STOP.

3. How We Protect Your Information

The Smith Firm & Agency uses administrative, technical, and procedural safeguards to protect all SMS-related information, including:

Secure systems for storing opt-in records and message logs

Restricted access to client information for authorized personnel only

Compliance with TCPA, CTIA, carrier guidelines, and industry best practices

No use of SMS for transmitting sensitive or high-risk data

We maintain strict internal policies to ensure your information is handled responsibly and securely.

4. How We Share Information

We do NOT sell, rent, trade, or share your SMS information with any third parties.

We do not disclose your phone number, message content, or personal information to:

Marketing companies

Data brokers

External sales organizations

Unaffiliated third parties

Information may only be shared when required to:

Service your insurance policy with a carrier you selected

Comply with legal, regulatory, or court-ordered obligations

Protect against fraud or unauthorized activity

Even in these cases, we share only the minimum information necessary and never for marketing or promotional purposes without your explicit consent.

5. Your Choices and Rights

You may opt out of SMS communication at any time by replying STOP.

You may request that we update or correct your contact information.

You may request details about the information we have collected through SMS.

Your communication preferences are always respected.

6. Changes to This Policy

The Smith Firm & Agency may update this SMS Privacy Policy to reflect changes in regulations or business practices. Any updates will be communicated through our website or upon request.

Our Office:

The Smith Firm & Agency
608 Water Street Suite 201
Baltimore, MD 21201